Professional Journey

A timeline of career progression, educational achievements, and professional milestones in networking, data science, and cloud technologies.

Career Timeline

Professional experience and key milestones in technology and engineering roles.

Support Escalation Engineer

Microsoft

September 2021 - Present

Successfully cleared SME Accreditations in Networking: TCP/IP, DNS, DHCP, VPN, Wireless, SMB, DFSN
Achieved CSAT score of above 4.95 with exceptional escalation handling and resolution feedback
Hands-on experience with Hyper-V Virtual Networks, Active Directory, and Networking Protocols
Led multiple initiatives in team mentoring and comprehensive training programs
Networking Windows Server Active Directory Escalation Support

Technical Intern

Microsoft

April 2021 - July 2021

Acquired hands-on experience with Windows Networking and Active Directory
Gained insights into cloud technologies and Microsoft 365 applications
Learned Windows performance optimization techniques
Cloud Computing Windows Networking Microsoft 365

Education Journey

Academic background and continuous learning path in engineering and data science.

Master of Science - Data Science

Manipal Academy of Higher Education

2024 - 2026 (Expected)

Current Subjects:

Computational Maths Statistical Inference Machine Learning Deep Learning Hadoop & Spark Research Methodology

Status: Ongoing (75% Complete)

Bachelor of Engineering

Chandigarh University

2017 - 2021

Specialization: Cloud Computing (Hons)
CGPA: 8.70/10.0
Percentage: 87%

Achievement: Graduated with Honors in Cloud Computing

Higher Secondary Education

DAV Public School

2015 - 2017

Percentage: 92%
CGPA: 9.2/10.0

Focus: Science Stream with Mathematics

Matriculation

DAV Public School

2015

Percentage: 95%
CGPA: 10.0/10.0

Distinction: Perfect Score (10 CGPA)

Achievements & Recognition

Professional accomplishments and performance recognition throughout my career.

Outstanding Performance Award

Microsoft Recognition for exceptional networking support and customer satisfaction scores above 4.95

2023

SME Accreditations

Subject Matter Expert certifications in TCP/IP, DNS, DHCP, VPN, Wireless, SMB, and DFSN technologies

2022-2024

Team Leadership Excellence

Led multiple initiatives in team mentoring and delivered comprehensive training programs with exceptional feedback

2022-2024

Academic Excellence

Graduated with 87% from Chandigarh University and achieved perfect 10 CGPA in Matriculation

2015, 2021

Continuous Learning Champion

Successfully completed 5 Microsoft certifications while pursuing MSc in Data Science alongside full-time work

2021-2024

Innovation in Process

Developed automated solutions for network diagnostics and contributed to knowledge base improvements

2022-2024

Future Aspirations

Career goals and learning objectives for continued growth in technology and data science.

Data Science Career Transition

Completing MSc in Data Science to transition into roles that combine networking expertise with advanced analytics, machine learning, and AI technologies.

Advanced ML and AI certifications
Research in distributed systems
Industry applications in network analytics

Technical Leadership

Aspiring to lead technical teams and initiatives that bridge traditional networking with modern data-driven solutions and cloud-native architectures.

Advanced cloud architecture expertise
Team leadership and mentoring
Innovation in network-data integration